The Quality Assurance Analyst is responsible for managing and completing the returns process in accordance with company guidelines. This role involves recording and coordinating activities across multiple sites and departments, including manufacturing, customer service, sales, and others as needed. The Analyst will answer inquiries, accurately input return information on customer accounts, and perform various quality-related duties, including corrective and preventive action (CAPA) analysis.

Additionally, the Analyst will periodically review internal control procedure