Bloomberg Industry Group · Arlington, VA · $66000 - $82000 per hour
What you will do:
Serve as the first point of contact for client inquiries across Bloomberg Industry Group products via phone, email, and chat.
Intake, assess, and triage client requests by gathering relevant details, identifying urgency, and routing issues appropriately.
Resolve basic to moderately complex client issues through troubleshooting, product guidance, research assistance, and account support.
Escalate technical or complex issues to Tier 2 and Tier 3 support teams while maintaining
