Researches utility termination warnings, potential missing bills, and late fees. Analyzes payment history, negotiates and arranges payment with utility vendors, or executes alternative solutions as deemed necessary to avoid client shut off of utility service. Responsible for the removal of client's late fees. Responds to calls received via the hotline.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Under direct supervision, researches utility termination warnings, potential missing bills, and late fees by reviewing payment history, accou