First Citizens Bank · Raleigh, NC
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.
This position serves as personnel available to borrowers by phone that are experiencing financial hardships. Provides assistance and information to borrowers on possible Loss Mitigation options and the subsequent needed actions. Facilitates the receipt of a complete hardship application and remains in contact with the borrower throughout the process. Prepares and reviews documentation to ensure all servicing efforts on
