JOB SUMMARY:
The Customer Support/Quality Manager has management responsibilities in the areas of quality management, quality improvement initiatives, customer support, and customer satisfaction. He or she will also be responsible for the BRCGS program, and all paper test data including the collection, quality analysis, and data distribution. This manager helps develop tools to assist the production management in communicating more effectively with internal and external customers.

RESPONSIBILITIES:
1. Follows up and responds to customer compla