Manager, Membership Administration

HMSA · Honolulu, HI

1. Manage and lead a membership admin team by providing training, mentorship, and best practice solutions.
2. Manage daily operations of the membership admin team, including inventory analysis, tracking and resolution
3. Serve as the escalation point for complex or disputed cases and drive resolution within defined SLA.
4. Monitor and analyze key performance indicators (KPIs) and take corrective actions to improve efficiency, accuracy, and customer satisfaction
5. Collaborate with key stakeholders to include underwriting, LOB, legal, servicing teams to ensure a

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