Role: Service Designer
Location: NYC, NY (Hybrid - 1-2 days in office)
Duration: 5+ months

What you'll do:
Core service design practice

Facilitate discovery sessions to identify the roles, systems, tools, and processes behind each journey
Organize and synthesize qualitative research, stakeholder input, and business context into meaningful, focused frameworks
Map end-to-end experiences across customer, advisor, and internal journeys, surfacing friction points, opportunity area