Springfield Clinic · Springfield, IL
The Patient Access Specialist - Telecom is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact and streamlining clinic-wide communications.
Job Relationships
Reports to the Patient Access Supervisor - Telecom
Principal Responsibilities
Answer all incoming telephone calls to the clinic, identify the need of the caller and route the call to the proper department with efficiency and accuracy.
Demonstrate an advanced knowledge of the organization, the locati
