Unisys Corporation · Philadelphia, PA
What success looks like in this role:
* Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
* Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
* Escalates complex problems to other resolver teams or vendors.
* Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
* Supports L1 agents in ongoing day to day questions related to client inci
