Unisys Corporation · Salt Lake City, UT
What success looks like in this role:
* 1st Level telephone and other media contact support.
* Strive for a high level of first contact resolution.
* Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
* Accurately document calls and incidents.
* Manage time and workload to meet predetermined service levels.
* Maintain data accuracy in our contact management system.
* Assign incidents and requests to the corre
